Privacy Policy

How Wellbeing Fitness Education Centre collects, uses, and protects your personal data.

Last updated: 20 May 2026

1. Who We Are

This privacy policy applies to Wellbeing Fitness Education Centre, the trading name of Wellbeing Fitness for its education and training services.

Data Controller: Wellbeing Fitness Education Centre
Address: Unit 4, Lucas Bridge Business Park, Old Green's Norton Road, Towcester, Northamptonshire, NN12 8AX
Email: info@wellbeingfitness.co.uk
Telephone: 01327 351110

We are committed to protecting your personal data and handling it in accordance with UK GDPR and the Data Protection Act 2018.

2. What Data We Collect

We may collect and process the following categories of personal data:

  • Contact information: your first name, last name, email address, and telephone number, provided when you submit an enquiry form or request a course guide on our website.
  • Course interest: details of which course or courses you are enquiring about.
  • Message content: any information you voluntarily provide in the message field of our contact form.
  • Technical data: basic analytics data such as pages visited and browser type, collected anonymously via our website platform.

We do not collect sensitive personal data (such as health information, financial details, or special category data) through our website forms.

3. How We Use Your Data

We use the personal data you provide for the following purposes:

  • To respond to your enquiry about our courses.
  • To send you a free course guide if you have requested one.
  • To provide you with information about course start dates, availability, and enrolment.
  • To contact you by email or telephone in connection with your enquiry.
  • To improve our website and the information we provide to prospective students.

Our lawful basis for processing your data is legitimate interests (to respond to your direct enquiry) and, where applicable, consent (where you have opted in to receive further communications).

4. How Long We Keep Your Data

We retain enquiry data for a maximum of 24 months from the date of your initial contact, unless you enrol on a course, in which case we retain relevant data for the duration required by our awarding body (Focus Awards) and applicable regulations.

You may request deletion of your data at any time (see Section 7).

5. Who We Share Your Data With

We do not sell, rent, or share your personal data with third parties for marketing purposes.

We may share data with:

  • Our email and CRM platform (used solely to manage and respond to your enquiry).
  • Focus Awards (our awarding body) if you enrol on a course, as required for qualification registration and administration.
  • Legal or regulatory authorities where we are required to do so by law.

All third parties we work with are required to handle your data in compliance with UK GDPR.

6. Cookies

Our website may use cookies to improve your browsing experience and collect anonymous analytics data. These cookies do not identify you personally. By continuing to use our website, you consent to the use of these cookies.

You can disable cookies in your browser settings at any time, though this may affect the functionality of some parts of the website.

7. Your Rights Under UK GDPR

You have the following rights in relation to your personal data:

  • Right of access: you can request a copy of the personal data we hold about you.
  • Right to rectification: you can ask us to correct inaccurate or incomplete data.
  • Right to erasure: you can ask us to delete your personal data, subject to any legal obligations we may have to retain it.
  • Right to restrict processing: you can ask us to limit how we use your data.
  • Right to object: you can object to us processing your data on the basis of legitimate interests.
  • Right to data portability: you can request your data in a commonly used, machine-readable format.
  • Right to withdraw consent: where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at info@wellbeingfitness.co.uk or write to us at the address above. We will respond within one calendar month.

8. How to Make a Data Request or Complaint

If you wish to make a subject access request, request deletion of your data, or raise a concern about how we have handled your personal data, please contact us at:

Email: info@wellbeingfitness.co.uk
Post: Wellbeing Fitness Education Centre, Unit 4, Lucas Bridge Business Park, Old Green's Norton Road, Towcester, NN12 8AX

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our website uses HTTPS encryption. Access to personal data is restricted to staff who need it to respond to your enquiry.

10. Changes to This Policy

We may update this privacy policy from time to time. The most recent version will always be available on this page, with the date of last update shown at the top. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us:

Wellbeing Fitness Education Centre
Unit 4, Lucas Bridge Business Park, Old Green's Norton Road
Towcester, Northamptonshire, NN12 8AX
info@wellbeingfitness.co.uk
01327 351110